Customer satisfaction is our priority, and we strive to ensure that every product meets your expectations. However, if for any reason you are not completely satisfied with your purchase, we are happy to offer a hassle-free return process.
Eligibility for Returns
- Products can be returned within 30 days of the purchase date.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
Non-Returnable Items
- Products that have been used or opened.
- Items purchased as part of a promotion or sale are not eligible for returns.
- Gift cards and free items.
How to Initiate a Return
- Contact us via email at: info@merilwave.com to initiate the return process. Please provide your order details and reason for return.
- Our team will guide you through the return process. To intiate a faster return process, please send us any image(s) of the product liable for the reason of return.
- Once your return is received and inspected, we will notify you of the refund via email.
Refunds
- Approved returns will be refunded in the original payment method within 7-10 business days.
- Please note that shipping costs are non-refundable.
- If your refund is approved, the credit will automatically be applied to your original method of payment.
Exchanges If you received a damaged or defective product, we offer a free replacement. Please contact us within 7 days of receiving your product for an exchange.
Contact Us If you have any questions about our return policy, feel free to reach out to our customer service team at info@merilwave.com
