Sodashi Revitalising Face & Body Cream

Please review our shipping and delivery policy to understand the process and timelines.

Shipping Locations

• We currently deliver to all locations within India.
• For international shipping inquiries, please contact our customer support team at: info@merilwave.com

Shipping Charges

• Free shipping is offered on orders above ₹999.
• For orders below ₹999, a standard shipping fee of ₹50 will be applied at checkout.
• Shipping charges, if applicable, will be clearly mentioned at checkout before you place your order.

Delivery Timeframes

• Orders are typically processed and dispatched within 1-2 business days.
• Depending on your location, delivery times may vary:
  • Metro cities: 2-4 business days
  • Non-metro cities/towns: 5-7 business days
  • Remote areas: 7-10 business days
• Please note that delivery timelines may be extended during holidays or peak periods.

Order Tracking Once your order has been dispatched, you will receive a tracking link via email/SMS to monitor the status of your delivery. If you do not receive a tracking update, feel free to reach out to our support team at: info@merilwave.com

Delivery Process

• Orders will be delivered to the shipping address provided during checkout.
• In case of multiple attempts to deliver the package, our courier partners will contact you for rescheduling.
• If the package is undeliverable due to incorrect address or refusal to accept, the order may be returned to us. Additional shipping fees may apply for redelivery.

Shipping Delays

• While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, strikes, or other disruptions may cause delays.
• In such cases, our team will keep you updated and ensure your order reaches you as soon as possible.

Contact Us For any queries related to shipping or delivery, please contact us at info@merilwave.com

Customer satisfaction is our priority, and we strive to ensure that every product meets your expectations. However, if for any reason you are not completely satisfied with your purchase, we are happy to offer a hassle-free return process.

Eligibility for Returns

• Products can be returned within 30 days of the purchase date.
• The product must be unused, unopened, and in its original packaging.
• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Non-Returnable Items

• Products that have been used or opened.
• Items purchased as part of a promotion or sale are not eligible for returns.
• Gift cards and free items.

How to Initiate a Return

• Contact us via email at: info@merilwave.com to initiate the return process. Please provide your order details and reason for return.
• Our team will guide you through the return process. To intiate a faster return process, please send us any image(s) of the product liable for the reason of return.
• Once your return is received and inspected, we will notify you of the refund via email.

Refunds

• Approved returns will be refunded in the original payment method within 7-10 business days.
• Please note that shipping costs are non-refundable.
• If your refund is approved, the credit will automatically be applied to your original method of payment.

Exchanges If you received a damaged or defective product, we offer a free replacement. Please contact us within 7 days of receiving your product for an exchange.

Contact Us If you have any questions about our return policy, feel free to reach out to our customer service team at info@merilwave.com

Cleanse well the surface of the skin and apply liberally on your face & body. Gently massage the surface for few minutes until the cream is well absorbed and has spread evenly.

We suggest patch test before use. Please discontinue usage immediately if you notice any signs of allergy.

We are happy to share that this product is -

• Paraben-Free
• Sulphate-Free
• Synthetic-Free
• Artificially Fragrance-Free
• Non-toxic
• Non-Mineral Oil